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6.
Warranty Policy
We at Dickinson & Sig Marine wish to maintain a reasonable and easy
system for returns, warranty, returns and exchanges. To accomplish this, we
would like to inform you of some helpful guidelines and procedures to use
and follow when sending back product to the Dickinson Marine. All
correspondence regarding returns, warranties and exchanges will go through
the factory of Dickinson Marine in Coquitlam, BC, Canada and the product
MUST be returned to this location.
Warranty
Dickinson Marine warranties all of its products for a period of one year
dated from the purchase of the product by the end user with proof of
purchase or a registered warranty. The warranty card should be copied for
your records and returned to Dickinson to activate your warranty within 90
days of your purchase. You can also activate it online at
www.dickinsonmarine.com
A copy of the warranty card must have been received or a proof of purchase
must be presented to receive the warranty.
1. The customer can contact us directly to settle any warranty issues. We
are pleased to help. Call us toll free 1-800-659-9768 or email:
info@dickinsonmarine.com
2. If the customer is returning a complete product they see as defective,
be sure the product has been assembled correctly and is being used
correctly. If you are not sure please call our Technical Help
Department @ 1-800-659-9768. Dickinson Marine will not provide
credit for used products that are not defective. In these cases, it is best
to call the factory to determine if the product is being used correctly,
has been assembled correctly or is in fact defective.
3. All products being sent back to Dickinson Marine must have a Return
Authorization Number. Contact us at Dickinson Marine toll free 1-
800-659-9768 or e-mail info@dickinsonmarine.com to obtain a
Return Authorization Number. This allows us to track and process
your return. Once you have received an RA# from us, include your
proof of purchase and ship to the address below. We recommend you
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